With the rising popularity of online shopping in the retail industry, the ability to fulfill e-commerce orders in a timely
manner is becoming increasingly important. Once the customer order reaches the order management system
(OMS) and is sourced to a retail location, the process begins for picking, packing, and preparing the customer’s
order for either shipment or in-store pick up. With visibility on those orders from the time the OMS system
commits the order, to the time the order is completed and ready for the customer, the fulfillment system plays a
significant role in ensuring the customer has a positive shopping experience.
Infor® Store Fulfillment is a cloud-based application that offers associates immediate access to e-commerce
customer orders and grants them the ability to pick, pack, and prepare those orders through a seamless transition
between fulfillment statuses. With integration from a third-party OMS system and third-party shipping provider,
Infor Store Fulfillment brings order fulfillment into today’s mobile and fast-paced world.
Infor® Store Fulfillment offers associates the ability to complete the order fulfillment process with ease by allowing them to:
• View all available e-commerce customer orders sourced to a single retail location in a dashboard.
• Perform order fulfillment while allowing the associate to move about the store with mobile technology.
• Claim multiple e-commerce customer orders and complete each step in the process at the associate’s discretion.
• Follow and perform necessary tasks on orders as they seamlessly move between statuses and screens within the application.
• Print pick lists, pack lists, and shipping labels from anywhere in the store.